Thank you for shopping with Pelluna.
We are committed to providing reliable worldwide shipping and a smooth delivery experience for our customers.
Please review the following Shipping Policy carefully before placing an order.
Pelluna
45 Bow Avenue, Parklea NSW 2768, Australia
Email: info@pelluna.shop
Website: pelluna.shop
Pelluna currently ships to customers in many countries and regions worldwide, including but not limited to:
If shipping is unavailable to your location, this will be indicated during checkout.
We are pleased to offer:
FREE STANDARD SHIPPING ON ALL ORDERS
No minimum purchase amount is required.
Shipping charges are fully covered by Pelluna.
There are no additional standard shipping fees at checkout.
All orders are processed within:
1–3 Business Days
Business days do not include:
During peak seasons, promotional periods, or holidays, processing times may occasionally require additional time.
Customers will receive an order confirmation email immediately after purchase and a shipping confirmation email once the order has been dispatched.
After shipment, orders generally arrive within:
15–20 Calendar Days
Estimated delivery times may vary depending on:
The delivery timeframe is an estimate and is not a guaranteed delivery date.
Once an order has been shipped, customers will receive:
Tracking updates may require several days to appear after shipment.
Tracking information is provided by third-party carriers and may occasionally experience delays.
For international shipments, customs authorities may impose:
These charges are determined by the destination country and are the responsibility of the customer unless otherwise required by applicable law.
Pelluna has no control over customs procedures or customs-related charges.
Customers are encouraged to consult local customs authorities for additional information.
While we strive to meet estimated delivery times, delays may occasionally occur due to circumstances beyond our control, including:
Pelluna shall not be held responsible for delays caused by shipping carriers, customs authorities, or events beyond our reasonable control.
Customers are responsible for providing accurate shipping information.
Please verify:
If incorrect information is provided and the order has already been shipped:
A package may be considered undeliverable if:
If an order is returned to us, we may offer:
If your tracking information indicates that your package has been lost during transit, please contact us at:
We will work with the shipping carrier to investigate the shipment.
Resolution options may include:
depending on the outcome of the carrier investigation.
If your package arrives damaged:
After review, we may offer:
at our discretion.
Orders containing multiple items may occasionally arrive in separate shipments.
This may occur due to:
Customers will not be charged additional shipping fees for split shipments.
An order is considered delivered when tracking information indicates successful delivery to the address provided by the customer.
Pelluna is not responsible for:
Customers are encouraged to provide secure delivery locations whenever possible.
Pelluna shall not be liable for delays or failures in shipping caused by events beyond our reasonable control, including:
We reserve the right to update or modify this Shipping Policy at any time without prior notice.
Changes become effective immediately upon posting on our website.
Customers are encouraged to review this page periodically.
If you have any questions regarding shipping, please contact:
Pelluna
45 Bow Avenue, Parklea NSW 2768, Australia
Email: info@pelluna.shop
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