Politique de confidentialité

Welcome to Pelluna ("we," "our," "us"). We respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how Pelluna collects, uses, discloses, stores, and protects your information when you visit or make a purchase from pelluna.shop.

By accessing or using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Contact Information

Pelluna

45 Bow Avenue, Parklea NSW 2768, Australia

Email: info@pelluna.shop

Website: pelluna.shop

Information We Collect

Information You Provide Directly

When you use our website, we may collect:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Payment information
  • Order history
  • Account login information
  • Customer service communications
  • Product reviews and feedback

Information Collected Automatically

When you browse our website, we may automatically collect:

  • IP address
  • Device information
  • Browser type and version
  • Operating system
  • Language preferences
  • Time zone settings
  • Website usage information
  • Referring website addresses
  • Pages viewed
  • Time spent on pages
  • Shopping activity

Cookies and Tracking Technologies

We use cookies, pixels, web beacons, and similar technologies to:

  • Remember customer preferences
  • Improve website functionality
  • Analyze website traffic
  • Personalize user experiences
  • Support advertising and marketing activities
  • Detect fraud and security threats

You may disable cookies through your browser settings, although some website features may not function properly.

How We Use Your Information

We use personal information for the following purposes:

Order Fulfillment

  • Processing orders
  • Verifying payments
  • Shipping products
  • Providing order updates
  • Managing returns and refunds

Customer Support

  • Responding to inquiries
  • Resolving disputes
  • Providing assistance related to products and services

Website Improvement

  • Monitoring website performance
  • Analyzing customer behavior
  • Improving user experience
  • Developing new products and services

Marketing and Promotions

With your consent where required by law, we may use your information to:

  • Send newsletters
  • Provide promotional offers
  • Notify you of sales and special events
  • Recommend products based on your interests

You may unsubscribe from marketing communications at any time.

Security and Fraud Prevention

We use personal information to:

  • Detect fraudulent transactions
  • Prevent unauthorized access
  • Protect customers and our business
  • Comply with legal obligations

Legal Bases for Processing Personal Information

For customers located in the European Economic Area (EEA), United Kingdom, and similar jurisdictions, we process personal data based on:

  • Performance of a contract
  • Legitimate business interests
  • Compliance with legal obligations
  • Customer consent where required

Sharing of Information

We do not sell personal information.

We may share personal information with:

Service Providers

  • Shopify platform services
  • Payment processors
  • Shipping and logistics providers
  • Customer support providers
  • Marketing service providers
  • Analytics providers
  • Fraud prevention services

Legal Requirements

We may disclose information when required by:

  • Applicable laws
  • Court orders
  • Government authorities
  • Regulatory agencies

Business Transfers

If Pelluna undergoes a merger, acquisition, restructuring, or sale of assets, customer information may be transferred as part of that transaction.

International Data Transfers

As an international ecommerce business, personal information may be transferred to and processed in countries outside your country of residence.

These countries may have different data protection laws.

Where required by applicable law, we implement appropriate safeguards to protect personal information during international transfers.

Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders
  • Maintain customer accounts
  • Resolve disputes
  • Enforce agreements
  • Comply with legal obligations

When information is no longer required, we securely delete or anonymize it.

Your Privacy Rights

Depending on your location, you may have the following rights:

Right to Access

Request access to personal information we hold about you.

Right to Correction

Request correction of inaccurate or incomplete information.

Right to Deletion

Request deletion of personal information, subject to legal obligations.

Right to Restrict Processing

Request limitation of certain processing activities.

Right to Data Portability

Request a copy of your personal information in a structured format.

Right to Object

Object to certain processing activities, including direct marketing.

Right to Withdraw Consent

Withdraw previously provided consent at any time.

To exercise these rights, contact:

info@pelluna.shop

We may need to verify your identity before processing requests.

California Privacy Rights

For California residents, applicable laws may provide additional rights, including:

  • Right to know what personal information is collected
  • Right to request deletion
  • Right to correct inaccurate information
  • Right to limit certain uses of sensitive personal information
  • Right to non-discrimination for exercising privacy rights

Requests may be submitted to:

info@pelluna.shop

Canadian Privacy Rights

Canadian residents may request access to and correction of personal information under applicable privacy legislation.

Australian Privacy Rights

Australian customers may request access to and correction of personal information under the Privacy Act 1988 (Cth).

Complaints regarding privacy practices may be directed to us using the contact details provided above.

European Economic Area and UK Rights

Customers located within the EEA and United Kingdom have rights under applicable data protection laws, including GDPR and UK GDPR.

You may also lodge a complaint with your local data protection authority.

Children's Privacy

Our website is not directed toward children under the age required by applicable law to provide consent.

We do not knowingly collect personal information from children.

If we become aware that we have collected information from a child without appropriate consent, we will delete the information promptly.

Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of third parties.

We encourage users to review the privacy policies of any third-party websites they visit.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information against:

  • Unauthorized access
  • Disclosure
  • Alteration
  • Loss
  • Misuse

However, no method of transmission over the Internet or electronic storage is completely secure.

Do Not Track Signals

Some browsers provide "Do Not Track" signals.

Because there is no consistent industry standard for responding to such signals, our website may not respond to them.

Changes to This Privacy Policy

We may update this Privacy Policy periodically.

Changes become effective immediately upon posting on our website.

The updated version will display a revised "Last Updated" date.

We encourage customers to review this Privacy Policy regularly.

Contact Us

If you have questions, requests, or concerns regarding this Privacy Policy, please contact us:

Pelluna

45 Bow Avenue, Parklea NSW 2768, Australia

Email: info@pelluna.shop