Thank you for shopping at Pelluna.
We want you to be completely satisfied with your purchase. If you are not fully satisfied, you may request a return or refund in accordance with the policy below.
By placing an order through pelluna.shop, you agree to this Return & Refund Policy.
Pelluna
45 Bow Avenue, Parklea NSW 2768, Australia
Email: info@pelluna.shop
Website: pelluna.shop
Customers may request a return within 30 days after receiving their order.
To be eligible for a return, items must:
We reserve the right to refuse returns that do not meet these requirements.
For hygiene and safety reasons, the following items cannot be returned unless defective or incorrect:
If you receive an item that is:
Please contact us within 7 days of delivery.
To process your claim, please provide:
Once verified, we will provide a replacement, store credit, or full refund at our discretion.
To initiate a return:
Returns sent without prior authorization may not be accepted.
Customers are responsible for return shipping costs when:
We will cover return shipping costs if:
After we receive and inspect the returned item, we will notify you regarding approval of your refund.
If approved, refunds will be issued to the original payment method.
Refunds generally appear within 5–10 business days depending on your payment provider and financial institution.
Original shipping fees are non-refundable unless the return is due to our error.
Partial refunds may be granted when:
The amount deducted will depend on the condition of the returned product.
We offer exchanges for eligible items when stock is available.
If you require a different size or color, please contact us at:
If the requested replacement is unavailable, a refund or store credit may be offered.
Orders may be canceled within 12 hours of purchase for a full refund.
Once an order has entered processing or has been shipped, cancellation requests may no longer be possible.
Customers may instead follow the standard return procedure after receiving the order.
If a package is refused by the customer or cannot be delivered due to incorrect address information provided by the customer:
If you have not received your refund:
Processing times may vary depending on financial institutions.
If you still have not received your refund, please contact:
Customers residing within the European Union may have additional consumer rights under applicable consumer protection laws.
Nothing in this policy limits any mandatory rights provided by applicable legislation.
Customers experiencing issues with an order are encouraged to contact us before initiating a chargeback.
We are committed to resolving disputes fairly and efficiently.
Pelluna reserves the right to deny returns, refunds, or exchanges where fraudulent activity, abuse of return policies, or suspicious behavior is identified.
We reserve the right to modify this Return & Refund Policy at any time.
Changes become effective immediately upon posting on pelluna.shop.
Pelluna
45 Bow Avenue, Parklea NSW 2768, Australia
Email: info@pelluna.shop
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